Our Refund Policy forms part of and must be read in conjunction with, website  Terms and Conditions. We reserve the right to change this Refund Policy at any time.

I.    REFUND POLICY

At Helena’s Learning Hub, our general policy is your purchase will be considered as final. However, if you cancel your subscription within 24 hours of registration then you are eligible for a refund. 

Without limiting the foregoing, you may cancel after 24 hours of your subscription at any time, upon such cancellation, you can still use the applicable paid service until the end of the terms you paid for. 

For Cancellation of subscription, please cancel your subscription before 24 hours of renewal.

In a determination to accomplish customer satisfaction, the Customer can contact us through our email: helena@hlhub.co.uk We will respond within 3 (Three) business days.

We are happy to support you if there is any issue you can contact our back-office team for any inquiry or problem.

If for any reason, our customer support team confirms a refund. Then, a refund will be made accordingly.

We take our customer's feedback very seriously and use it to constantly improve our products and quality of service.

II.    METHODS OF PAYMENT AND REFUND?

We will refund your amount to the original payment method, once it has been processed.

III.    REFUND CYCLE

The complete refund process normally takes about 5-15 working days from the date of confirmation of the refund.